Verification Process for Deposits and Withdrawals at Spinfest Casino

For identification, a government-issued ID such as a passport, driver’s license, or national identity card is required. This ID should be properly certified to confirm its authenticity. Additionally, proof of residence is needed, which can include recent utility bills, bank statements, or government correspondence displaying the name and address, dated within the last three months. Proof of ownership of the payment methods used is also necessary; this involves providing bank or credit/debit card statements that show the name, account details, and relevant transaction histories.
After a request for these documents is made, there is a 30-day period to provide the necessary information. Failure to do so within this timeframe may result in the withholding of payments, suspension of the account, or permanent closure. Once the required documents are submitted, verification aims to be completed within 10 days. However, this timeframe can vary depending on the complexity of the case, and additional checks may be required, potentially extending the verification period.
To assist with this process, third-party providers such as authorized credit reference agencies and identity verification services may be engaged. In such cases, personal details may be shared with these parties in accordance with the Privacy Policy.
Frequently Asked Questions
Which documents are needed for the verification process?
The standard documents required for verification are: Photos of your Identity (ID card, driving license, or passport) with all four corners visible (screenshots are not accepted). Proof of address, such as a utility bill, bank statement, government letter, or TV/internet bill in your name, dated within the last three months.
Where can I edit my personal information?
To update personal details on your account, please contact the Finance department at [email protected]. They will guide you on how to proceed.
How long does it take to get verified?
The verification process generally takes 1-3 business days from the time the correct documents are received. Delays may occur if incorrect documents are submitted or if additional checks are required.
Can I deposit or withdraw before the verification process is completed?
No, the verification process must be completed before any deposits or withdrawals can be processed. This ensures compliance with security and anti-fraud measures.
What happens if I don’t complete the verification process within the required time?
If the verification process is not completed within the given time (usually 30 days), the account may be suspended, and any pending withdrawals may be canceled until the required documents are provided.
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