DragonSlots Casino Verification
Identity Verification Process at DragonSlots
The first document required is a clear photo of an identity document, such as a passport, ID card, or driver’s license. This must include your name, date of birth, and citizenship, and should be a valid document with a photograph. The information on the document must match the details in your casino account.
Next, you will need to provide a photo or screenshot of the payment system you are using. This should include all the relevant details matching those in your payment system account, such as your name and payment method. Please note that scanned copies are not accepted for this verification.
A document confirming your current address of residence is also required. This could be a utility bill, bank statement, or mobile service payment statement, as long as it’s no older than three months and shows your name and address. For players from the CIS region, a passport registration page can be submitted as proof of address.
To further confirm your identity, you may be asked to upload a selfie with your identity document. Ideally, your hands should be visible in the picture, and a thorough check for photo manipulation will be done. Sometimes, you may be asked to hold a sheet of paper with the name of the casino and the current date written on it for added verification.
All documents should be uploaded through the “Document Verification” tab in your account. The casino will review them carefully to ensure they meet all requirements. If any document raises doubts about its authenticity, the casino may contact its anti-fraud department for further checks. It’s important to note that the verification process may take some time, depending on the documents submitted, so please ensure everything is accurate and clear when uploading.
If the verification process is not completed within two weeks, your account will be closed, and any winnings will be forfeited. Therefore, it's crucial to complete the required steps promptly to avoid any issues with your account or withdrawals.
Frequently Asked Questions
Yes, DragonSlots implements KYC (Know Your Customer) verification before processing any withdrawals. This ensures the security of your account and helps prevent fraud.
To complete identity verification, DragonSlots will request a state-issued ID document such as your ID card or passport. These documents confirm your identity before any transactions are processed.
KYC verification usually takes up to 72 hours, depending on how quickly customer service receives your documents. Delays can sometimes happen if there is a high volume of checks. If your verification takes longer than expected, please contact customer support via email or live chat for assistance.
Typically, you do not need to verify your account before making a deposit. However, if there are any discrepancies or information that needs confirmation, customer service will contact you directly to complete the process.
If you change any of your personal information (e.g., name, address, or payment method), you may be required to re-verify your account with updated documents. Please contact customer support to make any necessary updates.
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