Fast & Secure Account Verification

The documents commonly requested include:
- A valid identity document (such as a passport, national ID card, or driver’s license) – it must be clearly legible, in color, and not expired.
- Proof of residence (e.g., a utility bill, bank statement, or official government letter) – generally issued within the last 3 to 6 months, depending on your specific account review.
- Proof of ownership of payment methods (to match the method used for deposits and withdrawals).
- Transaction history (such as recent bank, e-wallet, or credit card statements) – usually covering the last 1 to 3 months of activity, as needed for the review.
After successful upload, the document status automatically updates to “Under review” in your account—no need to contact support unless you receive a follow-up request.
Frequently Asked Questions
Are there restrictions on my account until verification is completed?
Yes. Deposits and/or withdrawals may be blocked until verification is fully done. You’ll get a pop-up notification on the site if verification is required.
What if I don’t have the required documents?
Contact Customer Support, explain which documents you can’t provide, and why. They will review your case and suggest possible alternatives.
I’m having trouble uploading my documents. What should I do?
Contact Customer Support and send a screenshot of the error. They will help you resolve it quickly.
Do I need to contact support after uploading documents?
No. Once uploaded successfully, the status automatically changes to “Under review” on the website.
Why were my documents rejected?
Your documents may have been rejected for several common reasons. These include documents that were issued too long ago (such as outdated bank statements or proof of address), files that appear modified or are not in their original format, expired identity documents, poor image quality (blurry photos, flash glare, or applied filters), damaged or incomplete files, and copies that are scanned versions or screenshots instead of originals.
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