
Completing Your Account Verification

- A valid and clearly readable ID document (such as a Passport, Driver’s License, or Identity Card) that is not expired
- A recent proof of address, issued within the last 3 to 6 months, depending on the verification outcome
- Confirmation of ownership for your payment methods
- Transaction statements from your bank, e-wallet, or credit card, usually covering activity from the past 1 to 3 months, depending on the verification needs
To upload your documents, log in to your account and navigate to your profile. There, in the Verification section, you can follow the instructions to submit your files.
After receiving all required documents, the verification process generally takes between 24 and 48 hours. In some instances, if further checks are necessary, the process may take more time.
Frequently Asked Questions
What documents are required for account verification?
You may need to provide a valid ID, proof of address (issued within the last 3–6 months), proof of payment method ownership, and recent transaction history (last 1–3 months).
Where do I upload my verification documents?
Log in to your Vipsta account, go to your profile, and find the ‘Verification’ section to upload your documents.
How long does the verification process take?
Once all documents are submitted correctly, verification usually takes 24–48 hours. Some cases may take longer if further checks are needed.
Why do I need to verify my account?
Verification ensures security, prevents fraud, and complies with regulatory requirements. It’s also required before making withdrawals.
What happens if my documents are not accepted?
If any documents are unclear, expired, or incomplete, you’ll be contacted to re-submit or provide additional details.
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