
Account Verification Process

To complete verification, you may be asked to provide several types of documents.
Valid Identity Document: A clear, unexpired copy of a government-issued ID such as a passport, driver’s license, or national ID card. All details must be legible.
Proof of Address: A document like a utility bill, bank statement, or rental agreement issued within the last 3 to 6 months, depending on the outcome of your account review.
Proof of Payment Method Ownership: You may be asked to submit documents showing ownership of your payment method (such as a screenshot of your e-wallet, or a photo of your card showing the necessary details).
Transaction History: A recent bank, e-wallet, or credit card statement showing account activity for the past 1 to 3 months, depending on verification requirements.
Frequently Asked Questions
Why might transaction history be requested?
A transaction history may be needed to verify your recent payment activity and ensure your payment method belongs to you.
What happens if additional information is needed?
If further documents or details are required, the verification team will contact you directly to avoid unnecessary delays.
Is verification required for all players?
Yes. Account verification is mandatory for all players to ensure security, prevent fraud, and comply with licensing regulations.
What should I do if my documents are rejected?
If any document is unclear, expired, or incomplete, you will be notified and asked to resubmit the required information. Ensure all documents meet the stated criteria to avoid delays.
How will I know when my verification is complete?
You will receive a notification once your verification is successfully completed. You can also check your account status or contact support for updates.
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