Account Verification at SpinBoss Casino

To complete the verification process, players may be asked to provide several documents. These usually include a valid identity document that is clear, readable, and not expired, as well as a proof of residence issued within the last 3 to 6 months, depending on the account review.
In some cases, additional verification may be required, such as proof of ownership of payment methods or transaction history statements from banks, e-wallets, or credit cards covering the last 1 to 3 months. These checks help ensure all transactions are secure and compliant with regulatory requirements.
Frequently Asked Questions
Are there any restrictions on my account until verification is completed?
Yes. Deposits and/or withdrawals may be restricted until the account verification process is fully completed. If verification is required, you will also receive a pop-up notification on the website.
What if I don’t have the required documents?
If you are unable to provide certain documents, you should contact Customer Support and explain the situation. The team will review your case and inform you if any alternative documents can be accepted.
I’m having trouble uploading my documents. What should I do?
If you experience issues uploading documents, contact Customer Support and provide a screenshot of the error. The support team will assist you in resolving the issue.
Do I need to contact support after uploading my documents?
No, there is no need to contact support. Once uploaded successfully, your documents will automatically be marked as “Under review” in your account.
Why were my documents rejected?
Documents may be rejected for several reasons, including expired identification, poor image quality, incomplete or damaged files, altered documents, or submissions such as screenshots or scanned copies that do not meet requirements.
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