Simple Verification Process for Secure Withdrawals

Step 1 is required for all users before they can make any withdrawals. This step involves filling out a form with basic personal information such as first name, last name, date of birth, country of residence, gender, and full address. This basic verification ensures that the casino has the necessary information to verify your identity before any funds are processed.
Step 2 applies if you deposit or withdraw over AU$3000. You’ll need to upload an ID (passport, ID card, or driver’s license) with a six-digit random number and a selfie. An electronic check will verify your details. If it fails, proof of address will be required.
Step 3 is needed for deposits or withdrawals over AU$8000. You must provide proof of your source of wealth.
Documents needed include a valid ID, a handwritten note with a six-digit number, and a selfie. Personal details must be visible, while sensitive data can be blurred for privacy.
Frequently Asked Questions
Can I use any ID for verification?
No, only official forms of ID are accepted, such as a passport, national ID card, or driver’s license. The ID must be valid and unexpired.
Can I blur out personal details on my ID photo?
You may blur out sensitive information, such as the ID number or address, but the name, date of birth, nationality, gender, and your photo must remain clearly visible.
How can I check if my verification has been completed?
Once your verification is completed, you’ll receive a notification from the casino. If you’re unsure, you can always contact customer support to check the status.
Can I withdraw before completing Step 2 or Step 3 verification?
No, any withdrawal over AU$3000 will remain on hold until Step 2 verification is completed, and withdrawals over AU$8000 require Step 3 verification.
What happens if I don't provide the requested verification documents?
If the requested documents are not provided or are incomplete, your withdrawal request will remain on hold until the necessary verification steps are completed.
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