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To close an account, contact the support team and provide the account number. Alternatively, if no login activity occurs for three months, the account will be automatically blocked.

Reactivation depends on the reason for closure. If the account was blocked automatically due to inactivity, it can be reopened. However, accounts closed upon request, such as through self-exclusion, cannot be reactivated.

Any remaining funds should be withdrawn before requesting account closure. If the account is closed with funds inside, reach out to support for guidance on possible withdrawals.

Due to legal and regulatory requirements, some personal data may be retained for a specified period even after account closure. Contact support for more information on data retention policies.

Only one account per player is allowed. If an account was closed and reactivation is not possible, contact support to discuss options.