Account Verification Process at RoyalGame Casino
To verify your account at RoyalGame Casino, you will need to provide a photo of your identity (such as an ID card, driving license, or passport) with all four corners visible. Please note that screenshots will not be accepted. Additionally, you must submit proof of address, which can be a utility bill, bank statement, or government letter that is no older than three months.
To upload your documents, simply log in to your account and navigate to your profile. In the ‘Verification’ section, you can follow the steps to upload the required documents. Alternatively, you may send the documents via email to the KYC Department for review.
Once submitted, the review process typically takes 1-3 business days. However, delays may occur if incorrect documents are submitted or if further checks are required.
Frequently Asked Questions
What is the verification time at RoyalGame Casino?
The standard verification time at RoyalGame Casino is typically 1-3 business days from the moment the required documents are received. Please note that delays may occur if the documents submitted are incorrect or additional checks are needed.
How can I speed up the verification process?
To ensure a smooth and fast verification process, make sure that all documents are clear, legible, and meet the requirements. Incorrect or blurry documents may cause delays, so ensure your identity document and proof of address are fully visible and up-to-date.
Can I use screenshots for account verification?
No, screenshots are not accepted for verification purposes. You must provide clear photos of your documents (ID card, passport, or driving license) and proof of address with all four corners visible.
How do I submit my verification documents?
To submit your verification documents, log in to your account and go to your profile. In the ‘Verification’ section, you can upload the necessary documents. Alternatively, you can send them by email to the KYC Department.
What happens if my verification is delayed?
If your verification is delayed, it may be due to missing or incorrect documents, or the need for further checks. We recommend contacting Customer Support if you face any issues to resolve the situation quickly.
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