Verification Time & Required Documents at Rooli Casino
Rooli Casino follows strict Know Your Customer (KYC) procedures to ensure secure transactions. Before processing withdrawals, players must verify their identity by submitting the necessary documents. These include a valid photo ID (passport, national ID, or driver’s license), proof of payment method (a screenshot or photo of the bank account, e-wallet, or crypto wallet used), and proof of address (a utility bill or bank statement no older than 90 days).
The verification process takes time, and if your document is marked as “pending,” it simply means it is still under review. If any document is rejected, players will receive an email notification explaining the reason. Once verification is complete, a confirmation email will be sent, allowing for smooth withdrawals.
As an additional security step, Rooli Casino reserves the right to make a phone call to the registered number in your account. If you cannot be reached via phone or email within two weeks of a withdrawal request, your account may be locked due to failure to complete the KYC process.
Frequently Asked Questions
You can upload the required documents directly through your profile’s “Documents” tab on the Rooli Casino website.
Delays may occur if documents are unclear, expired, or do not meet the required criteria. Ensure all documents are legible, up to date, and match your account details.
Yes, in some cases, Rooli Casino may call your registered phone number as part of the KYC process. If this step is required, withdrawals may be paused until verification is complete.
If Rooli Casino is unable to reach you via phone or email within two weeks of a withdrawal request, your account may be locked until verification is successfully completed.
Yes, once your verification is complete, you will receive a confirmation email allowing you to withdraw funds freely.
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