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Identity Confirmation Process
Once all requested documents are submitted in full, account verification is generally completed within 24 to 48 hours. However, in some cases, the process may take longer if the review is more complex or additional checks are necessary.
Frequently Asked Questions
Why do I need to confirm my identity?
Identity confirmation is required to ensure account security, prevent fraud, and comply with regulatory requirements.
What documents are accepted for identity verification?
A valid passport, national ID card, or driver’s license can be used, provided it is clear, legible, and not expired.
What counts as proof of residence?
Acceptable proof of residence includes a utility bill, bank statement, or rental agreement issued within the last 3 to 6 months, depending on review results.
How long does the verification process take?
In most cases, verification is completed within 24 to 48 hours after all documents are received. Complex cases may take longer.
What happens if additional documents are required?
If further information is needed, the support team will contact you promptly to avoid unnecessary delays.
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