Frequently Asked Questions
How can an account be deactivated?
To deactivate an account, contact the Support Team by email at [email protected] or use the Live Chat feature for assistance with closing the account.
Is it possible to reactivate a closed account?
Yes, reactivation may be possible. To reopen a previously closed account, get in touch with Support for a review. The time required for reopening depends on the reason for the account closure. More information can be found in the Responsible Gaming section at the bottom of the homepage or by contacting Support via Live Chat or email.
Can the registered email address be changed?
No, changing the email address linked to an account is not possible. It is important to provide a valid and accessible email when registering.
Is it possible to have multiple accounts?
No, only one account per person is permitted. Multiple accounts may lead to account suspension or closure.
How is personal information protected?
Personal data is handled according to strict privacy and security policies to ensure all information remains confidential and secure.
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