Document Verification for Withdrawal Requests
The review process for these documents usually takes 1-3 business days from the time they are submitted. However, delays may occur if incorrect documents are provided or if additional checks are required.
Frequently Asked Questions
Will my documents be safe after submission?
Yes, GreenLuck Casino ensures all submitted documents are stored securely and used only for verification purposes.
What should I do if my documents are rejected?
If your documents are rejected, review the feedback provided and resubmit with the necessary corrections. Common issues include unclear images, missing corners, or outdated documents.
What should I do if I don’t have a utility bill in my name?
If you don’t have a utility bill, you can provide other proof of address documents, such as a bank statement or a government-issued letter, as long as they meet the requirements.
Is there a deadline for submitting verification documents?
Yes, you are required to submit the requested documents within 30 days. Failure to do so may result in account restrictions or withdrawal delays.
What should I do if I’m unable to provide the required documents?
If you’re unable to provide the requested documents, contact customer support for assistance and to discuss alternative solutions.
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