Verification Process: Required Documents and Timeframe

Next, you’ll need to upload proof of address. The document should be no older than 90 days and must show your name, address (matching the one in your profile), and the date of issuance. Examples of acceptable documents are utility bills or bank statements.
For proof of payment method, the requirements depend on the payment method you are using:
For bank cards, provide the first six digits, the last four digits of your card number, the cardholder’s name, and the expiration date. Note that scans or screenshots of the card are not accepted.
For online banking, provide the account holder’s name and IBAN.
For e-wallets, upload your e-wallet number along with the account holder’s name. You must also provide proof of deposit for each payment method you use. This should show the amount, date, merchant’s name, sender’s name, and IBAN.
Once you’ve uploaded all the required documents, the verification process typically takes up to 10 minutes. If all documents are correctly provided, your account will be approved, and you’ll have unrestricted access to your funds and transactions.
Frequently Asked Questions
Will I be notified if my verification is pending?
Yes, you will be notified if your verification documents are under review or if anything is missing. If there are any issues with the documents you submit, the casino will provide feedback on what is required.
What happens if my identity cannot be verified?
If your identity cannot be verified after the document submission, you will be informed via email. You may be asked to provide additional documentation or clarification. If the issue persists, your account may be suspended until the issue is resolved.
Is the verification process different if I am using cryptocurrency?
The verification process remains the same regardless of your payment method, including cryptocurrencies. You will still need to provide the required documents to verify your identity and payment method.
What happens if my documents are delayed in the verification process?
If your documents are delayed or incomplete, your account may be temporarily restricted. The casino will provide instructions on what is missing or needed, and once the required documents are submitted, full access will be restored.
Can I use a digital copy of my documents for verification?
Yes, you can upload digital copies of your documents, such as scanned images or clear photos, as long as they meet the required standards (legible, unaltered, and showing all necessary details).
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