Casino Account Verification
You must provide the following documents:
- A valid identity document, including an ID card, a passport, or a driver’s license. The document must be legible and not expired.
- Proof of address, including recent utility bills or bank statements. The document must be issued within the last six months.
- Proof of ownership for the payment method you used for casino transactions.
- Transaction history, including bank, e-wallet, or credit card statements. The document should cover activities from the last three months.
To upload the documents, go to your profile and navigate to the Verification section of your account. Account verification procedures usually take between 24 and 48 hours to complete. Note that the casino might require additional identity checks if the case is more complex. The casino will promptly contact you if it needs any further information.
Frequently Asked Questions
How long does the verification process usually take?
The account verification procedure usually takes between 24 and 48 hours to complete.
Why were my documents rejected?
The casino may have rejected the documents for the following reasons:
- Expired identity documents
- Poor image quality
- Damaged or incomplete documents
- Documents issued over a certain period
- Scanned or screenshot copies of the documents
What if I don’t have the required documents?
It’s best to contact the customer support team and let them know which documents you can’t provide and why. The staff will then evaluate the case and inform you of any possible alternatives.
Will the casino apply any restrictions on my account until I complete the verification?
Yes, your deposits and withdrawals may be blocked until the verification procedure is completed.
Do I need to contact support after uploading the required documents?
No, you don’t have to contact the customer support team. After you upload the documents successfully, your status will automatically update to ‘Under review’.
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